For independent boiler & heat pump installers

Every missed call is a £3,000 install ringing someone else's phone.

You can't answer every call. Nobody can. Relance answers the ones you can't — in seconds, in your firm's voice, day or night — and drops the lead straight into your pipeline.

Works with your existing number Live in 48 hours No new apps to learn Covers evenings, weekends & days off
It answers, not just acknowledgesReal answers to real questions, from your prices.
It remembers the conversationFollow-ups land in context, like a person would.
It knows when to fetch youAnything it shouldn't guess at comes straight to you.
Don't take our word for it

Ring the number. Hang up. Watch your phone.

This is the exact system your customers would experience — running live, right now. Call it, let it ring out like a missed call, then wait a few seconds.

📞+44 7576 584993Call, then let it ring out

Our demo runs on a sample company, "Meridian Heating", so your reply will mention them — imagine it's your firm, your prices, your voice.

  • 1Call the number above from your mobile and let it ring out — don't hang on.
  • 2You'll get a text back in seconds asking how it can help.
  • 3Now be your own customer. Text the kind of enquiry you hate to miss — the 7pm leak with no hot water, the combi replacement, the heat pump grant question. Use a real one from this week.
  • 4Push it. Ask a follow-up, change your mind, be vague. It remembers the thread and answers like someone in your office would — then ask yourself how many of those enquiries went unanswered last month.
The quiet leak in your business

It isn't that you miss calls. It's what happens after.

💸

You're paying for leads that hang up

If you run ads, every unanswered call is money you've already spent walking away. A missed enquiry is worse than no enquiry — you paid for it and got nothing.

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Lost reviews you never hear about

Customers rarely complain that you didn't pick up. They just quietly book someone who did — and that 5-star review goes to your competitor instead.

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Busiest exactly when you're least free

The cold snap that fills your calendar is the same week the phone won't stop. You physically can't answer and fit boilers at the same time. So the calls win, or the work does.

The maths that keeps installers up at night

What are missed calls actually costing you?

Drag the sliders to your reality. Most installers are shocked by the yearly figure.

6 calls / week
45% are quotes · the rest repairs/other
You lose about 35% of them
Revenue slipping away — per month
£0

Per year
£0
Repair calls counted at a conservative £300 job value.
Recover it for £397/month →
Runs entirely in the background

You don't change a thing. It just stops leads leaking.

No new number. No app to check. No script to learn. It sits quietly behind your existing line and only moves when a call goes unanswered.

Step 1

Call goes unanswered

Whatever you're doing, whatever the hour. The system notices the second a call rings out.

Step 2

Instant text back

Within seconds the caller gets a friendly SMS in your business's voice, asking what they need.

Step 3

It holds the conversation

It answers their real questions, qualifies the job, and keeps replying — no menus, no "press 1".

Step 4

Lead lands with you

The enquiry is tagged, sorted and dropped into your pipeline, ready for you to close the moment you're free.

Not a robot. Not a voicemail. Something new.

Most "missed-call text-back" tools just say "sorry we missed you". This one actually talks.

The difference is the intelligence behind the reply. It doesn't just acknowledge the customer — it understands them, answers them, and knows when to bring you in.

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It answers the actual question

"How much for a new heat pump?" gets a real, useful reply drawn only from your genuine prices and services — never a made-up figure.

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It remembers the conversation

Ask a follow-up and it replies in context — like a member of staff who was there for the whole chat, not a bot starting from scratch each time.

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It sorts every lead for you

Emergency, boiler quote, heat pump quote, service booking — each one is classified, tagged and prioritised the moment it lands.

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It knows when to fetch you

Someone wants to book a specific slot, or asks something it shouldn't guess at? It holds them politely and flags the lead as needing a human — you.

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It knows when to stay quiet

A simple "thanks" doesn't get a needless reply. It reads the room, so your customers never feel like they're texting a machine.

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Nothing ever gets lost

Every reply is logged and every recoverable job becomes a card in your pipeline — a clean view of the revenue you'd otherwise never have seen.

📞 Call missed 💬 AI holds the conversation 🏷 Tagged & prioritised 📥 Lands in your pipeline 🙋 You’re notified

The honest promise: it sounds like your firm, not a call centre.

Knowledgeable, local, to the point. It never invents a price or an appointment, never over-promises, and always speaks the way a good tradesperson would text a customer back. That's why people reply — and why they book.

Simple, honest pricing

One price. The whole system.

£397 a month, plus a one-off setup to build it around your business. No per-message fees, no tiers to decode. Recover a single boiler install a month and it has paid for itself several times over.

Core system
£397/month
+ £497 one-off setup · no long tie-in, cancel any time
  • Instant missed-call text-back, 24/7
  • AI that answers real questions from your genuine prices
  • Full conversation memory — proper back-and-forth, not one-liners
  • Automatic lead sorting: emergency, quote, service, enquiry
  • Hand-off to you the moment a lead needs a human
  • Clean pipeline of every recoverable job
  • Set up around your existing number — you change nothing
Book a call →
See the full breakdown on the fees page.
Grows with you

Start by plugging the leak. Here’s what we’re building next.

The core system pays for itself on missed calls alone. As you settle in, these are what we're building next — each one proven on real client data before it ships, never sold before it works.

In development

Quote follow-up

Automatically chase the quotes customers never got back to you on — in your voice, at the right moment. This is where installers leave the most money.

In development

Review engine

The second a job is marked won, the customer gets a friendly nudge for a Google review — quietly building the reputation that wins the next ten jobs.

In development

Annual service reminders

Every past customer gets a timely reminder when their boiler service is due. Recurring bookings on autopilot, from a list you already own.

In development

Owner ROI reports

A plain monthly summary: leads recovered, estimated value saved, response times. See exactly what you're getting for your money.

In development

Database reactivation

A one-off campaign to your dormant customer list that often pays for the whole setup in week one.

In development

Voice AI

When you're ready, a natural-sounding voice that can actually pick up and talk — the premium tier, layered on once the texting system has a track record for you.

Timely for heat pump installers

The grant window is open — and every lead matters more.

With the Boiler Upgrade Scheme putting up to £7,500 towards a heat pump, homeowner interest is surging — and every enquiry is worth more than ever. Miss one of those calls and you haven't lost a repair; you've lost a five-figure install. Relance makes sure grant-ready leads reach you first.

Up to £7.5k
BUS grant per heat pump — while it lasts
Straight answers

The questions every installer asks

Does this replace me answering my phone? +

Not at all — it's a safety net, not a replacement. When you pick up, nothing happens. It only steps in when a call would otherwise go to voicemail and be lost. You stay in full control; it just makes sure no one slips through when you can't get to the phone.

Do I need a new phone number? +

No. It's set up around the number you already use and advertise. Your customers call the same number they always have — the system works quietly behind it.

How fast can it be live? +

Typically within 48 hours. We load in your real prices, services, coverage area and hours so every reply is accurate to your business, then switch it on. There's nothing for you to install or learn.

Will it make up prices or promise things I can't deliver? +

No — and this is deliberate. It only ever answers from the genuine facts about your business. It quotes prices as ranges, always says a firm figure needs a site visit, and never invents an appointment slot. When it isn't sure, it hands the customer to you rather than guessing.

Am I tied into a contract? +

No long tie-in — you can cancel any time. We would rather keep you because the system is making you money than because a contract traps you. All we ask is a fair run so there is real data to judge it on.

Is automated texting allowed under UK rules? +

Yes, when done properly. The system replies to people who contacted you first, includes an opt-out, and is set up in line with UK PECR guidance — so you're recovering leads the right way, not spamming.

See it before you believe it

Stop reading. Ring the number and watch it work.

Thirty seconds proves more than any sales pitch. Call, let it ring out, and see exactly what your customers would get.

Call, then let it ring+44 7576 584993
Book your fit call →